Frequently Asked Questions
Welcome to LoongHobby
Welcome to our Frequently Asked Questions page.
Here you'll find answers to the most common questions about our products, shipping, orders and customer support.
If you need further assistance, please contact us at info@loonghobby.co.uk. We're always happy to help.
Is LoongHobby a legitimate store?
Yes.
LoongHobby is an independent hobby retailer registered in the United Kingdom, specializing in authentic scale model kits, mecha collectibles and hobby products.
Our mission is to provide genuine products, reliable worldwide shipping and professional customer service for hobby enthusiasts around the world.
Are all your products authentic?
Absolutely.
Every product sold by LoongHobby is 100% authentic.
We source our products through trusted supply chain partners and never sell counterfeit or imitation products.
Why choose LoongHobby?
At LoongHobby, we believe every hobby deserves genuine products, careful packaging and dependable service.
Whether you're a first-time builder or an experienced collector, we're committed to providing a smooth shopping experience from checkout to delivery.
Shipping & Delivery
Which countries do you ship to?
We proudly ship to customers across Asia, Europe, North America and Australia.
If your country is unavailable during checkout, please contact us and we'll be happy to assist.
How long does delivery usually take?
Most orders are delivered within 2–3 weeks after dispatch.
Delivery times may vary depending on your destination, customs processing and local courier operations.
Which courier services do you use?
Depending on your destination, we work with trusted international logistics partners, including Royal Mail, DPD, DHL and UPS.
Can I track my order?
Yes.
Once your order has been dispatched, you'll receive an email containing your tracking information.
Will there be any additional charges after checkout?
We strive to provide a transparent shopping experience.
If there are any destination-specific requirements that may affect your order, we'll inform you before dispatch whenever applicable.
Orders
Do you inspect products before shipping?
Yes.
Every order is carefully checked before dispatch to ensure the correct products are packed securely.
How do you protect model kit boxes?
We understand how important box condition is to collectors.
Protective materials and reinforced packaging are used whenever appropriate to help reduce the risk of damage during international shipping.
What should I do if my parcel arrives damaged?
Please contact us within 48 hours of delivery and provide clear photos of both the parcel and the products.
We'll review your case and do our best to provide a suitable solution.
Contact Us
How can I contact LoongHobby?
We're always happy to help.
@loonghobby
LoongHobby
We aim to respond as quickly as possible during business hours.
Still Have Questions?
If you have any additional questions, please don't hesitate to contact us.
Thank you for choosing LoongHobby.
We look forward to serving hobby enthusiasts around the world.